End-to-End Digital Transformation Services
From strategy to action
Digital transformationis the process of planning and executing an individual business strategy for digital adoption. Medium and large enterprises partner with Mark2Win IT Solutions to find improvement opportunities in their business processes and launch digital transformation.
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Customer experience transformation
We create customer experience programs focused on digital engagement and multitouch customer journeys. It allows our clients to stand out in the market competition and stay strong in crisis times thanks to the established digital presence.
Customer service transformation
We help businesses create fast, helpful and proactive digital customer service. This way, it becomes a building block of lasting customer loyalty.
Supply chain transformation
By redesigning supply chains, we help make them faster and more flexible and take associated risks under control. Positive changes are possible throughout supply chain management.
Corporate finance transformation
We help companies digitalize up to 90% of corporate finance-related tasks and, thus, drive significant time and cost savings and improvements in financial data accuracy.
Workforce transformation
We provide digital tools to arm your employees with new abilities and enable more effective ways of working.
Manufacturing transformation
We bring to life the Industry 4.0 concept to increase manufacturing productivity and quality. We can fully plan and supervise your transition to a smart factory.
Healthcare transformation
We help healthcare institutions open up new ways to deliver health care remotely, especially valuable in times of social distancing and for patients in distant or rural areas. Also, we apply techs to improve the quality of patient examination, supervision and treatment.
Financial service transformation
We help banking, payment, lending, and investment companies achieve digital agility in a rapidly evolving BFSI sector with the help of custom process automation solutions and advanced technologies.
Enterprise transformation
We take a holistic approach to identify and improve all pain points and inefficiencies that undermine your processes in any business area. We prioritize the goals and actions to keep the high pace of your digital transformation and get the return on your investment as early as possible.
Flexible Service Approaches
In-depth investigation of the current business state
At this step, we: Get an overall business picture: size, geographical presence, major processes, business model(s), product/service lines, supply chains, finance. Find out business goals and a planned roadmap for further company development. As the vision of different stakeholders may differ, we consolidate the opinions and ultimately advise on how the strategy may be tuned in view of digital transformation. Define business areas subject to transformation and study them thoroughly using business process assessment, interviews, problems/goals decomposition, value stream mapping. Identify areas of waste: Time and energy waste for manual, repetitive, excessive activities. Defects in end products or processes and costs associated with their correction. Irrational use of assets or space. Miscommunication, poorly coordinated activities between employees. Wasted data.
Digital transformation strategy
At this step, we: Set up long-term digital transformation goals. Prioritize goals based on the expected impact and urgency. Plan a sequence of manageable initiatives taken to achieve the goals. Appraise each initiative in terms of cost, time, and manpower requirements.
Digital transformation implementation
We help with: IT infrastructure transformation to reduce costs and enable technology-driven innovation. Implementation of new software aimed to bring the required improvements to business processes. Transformation of existing software solutions to align them with the current business needs, make more maintainable and user-friendly. Integration of business systems internally and with third-party apps and services. Setup of data analytics of the required complexity, from descriptive data analysis to data science. Digital testing tailored specifically to digital transformation projects and covering end-to-end functional, integration, performance, security, usability, and data migration testing.
Risk mitigation
Throughout the entire digital transformation, we control the risks of: Operational complexity to prevent user-unfriendliness in apps or overcomplicated processes hard to adopt. Unresponsiveness or lagging performance of business apps caused by improper architecture. Vulnerabilities in a cybersecurity system. Data leakage or data confidentiality breaches. Non-compliance of digital solutions with sectoral regulations. Cost and time overruns.
Program and project management
We concert all the activities planned for digital transformation and help: Coordinate multiple autonomous teams. Manage the costs and achieve maximum business value for the given budget. Establish the practice of continuous integration and continuous deployment (CI/CD). Manage delivery deadlines and mitigate possible delays. Report on the digital transformation progress. Tune the digital transformation strategy amid the implementation in case of altering circumstances.